Help
Write to support@azuva.app
How do I add a playlist?
Open Settings → Playlists and pick Xtream login, M3U link or M3U file. Azuva itself comes empty: the channels, movies and series come from the subscription you add.
Xtream login or M3U — which should I use?
If your provider gave you a server address, a username and a password, use Xtream login: it brings live channels, movies and series with posters and details. An M3U link or file is a plain list; it works too, but usually carries less detail.
What's the difference between free and Azuva Plus?
The free plan plays everything, keeps one playlist and shows a few ads. Azuva Plus removes every ad, lets you keep as many playlists as you like and lets you create boards.
How do I switch between playlists?
Tap the playlist name at the top of the main screen and choose another one. Favourites, boards, progress and locks belong to each playlist and switch with it.
How do favourites work?
Tap the heart on a channel, movie, series or episode. Your favourites live in the Library and in the category list, and removing one can be undone right away.
What are boards?
Boards are your own named collections — “Friday films”, “Kids”, anything. Give each a colour and choose what it holds. Creating boards is part of Azuva Plus; boards you already have keep working if Plus ends.
Does Azuva remember where I stopped?
Yes, for movies and episodes. They appear under Continue watching in the Library, and series pick up at the next episode once one is finished.
What is Watch later?
A queue for movies and episodes you want to see soon. Add them from their page, then find the queue in the Library, where you can reorder it or take titles out.
What does Drift do?
Drift is for falling asleep in front of the screen. Pick a time or the end of the episode; in the last minutes the picture dims gently, then playback pauses and waits for you.
How does the family lock work?
Set a four-digit PIN in Settings → Family lock, then lock sections there, categories from the category list and channels from their menu. Locked items ask for the PIN; once it's entered, the playlist stays open until you lock it again or restart Azuva.
I forgot the family PIN.
We can't recover it: Azuva stores only a scrambled fingerprint of the PIN. The only reset is to delete and reinstall the app, which also removes your playlists, favourites and settings.
The picture keeps buffering. What can I try?
Move closer to the router or switch between Wi-Fi and mobile data, close other apps that stream, and try another channel to see whether one stream is the problem. If everything stutters, your provider may be busy or limiting connections.
A channel, movie or series is missing.
Azuva shows exactly what your provider sends. If something is missing or doesn't play, ask your provider — switching to another playlist and back reloads the latest lists.